Refund policy
Scope and Intent
This Refund Policy applies to all digital product purchases made through the MindRoot LLC website, including diet plans and related services.
Contact Information
If you have any questions regarding returns or refunds, please contact us at:
Email: info@shredstacks.com
Return Window
Customers in the US may cancel their purchase of digital products within 30 days from the delivery date without needing to provide a reason.
Return Instructions
Return Notification: To start a return, email us at info@shredstacks.com with your order number and reason for the return.
Return Authorization: Once your request is reviewed, we will provide instructions for the return and information about any applicable refund.
Return Costs
Defective Digital Products: No fees will be charged for returning defective products.
Change of Mind: Refunds for change-of-mind returns may be subject to deduction of any applicable processing fees.
Specific Return and Refund Conditions
Change of Mind: You may return unused and undamaged digital products within 30 days of purchase, provided the product remains in its original condition.
Defective Products: If your digital product is defective, contact us immediately for a refund or replacement.
Incorrect Product: If you receive the wrong product, contact us and we will arrange a return or exchange.
Product Not Received: If you never received your product, contact us so we can investigate. If the issue cannot be resolved, a full refund or replacement will be issued.
Exchanges
Exchanges are permitted only for defective or incorrect digital products. Contact customer support for assistance.
Damaged or Defective Goods
Please report defective or damaged digital products within 48 hours of receipt by emailing us with a description or screenshot of the issue. Approved cases will be refunded or replaced.
Non-Damaged Goods
Changed your mind? Unused and undamaged digital products can be returned within 30 days of purchase.
Timelines
Return Notification: Must be made within 30 days of receiving the product.
Refund Processing: Refunds will be processed within 7 business days after approval.
Refund Method: Refunds will be returned to the original payment method.
Exceptions
The following products are non-returnable:
Custom or personalized products
Digital products that have been accessed or downloaded
Hygiene-related items (e.g., meal prep accessories) if opened or used
Business Information
Company Name: MindRoot LLC
Business Address: 8 The Green Ste A, Dover, DE 19901
Email: info@shredstacks.com
Operating Hours:
Monday to Friday: 9:00 AM – 5:00 PM EST
Saturday and Sunday: Closed
Customer Support Response Time: We aim to respond within 24 hours on business days.